kitchen rental cottage leaping hare electrical & renewables

Guarantee, Feedback, Complaints Procedure & Insurances

NAPIT Work Quality Guarantee – Extended Terms and Conditions.

Leaping Hare Electrical Ltd is listed on the UK Governments Registered Competent Person Scheme through NAPIT (Registration number 12824455) subject to their terms and conditions; work undertaken by Leaping Hare Electrical Ltd is guaranteed for six years, with the cost of rectification of up to £25,000.

Feedback

Leaping Hare Electrical is a Norfolk Trusted Trader, this is the only business directory endorsed by Norfolk County Council. To become a Trusted Trader all companies have to pass some very rigorous checks by Trading Standards. We encourage all of our customers to provide feedback which is collated by Referenceline.com who works with Norfolk County Council Trading Standards and with various professional bodies. 

What if things go wrong?

We hope that you are happy with everything that we do but should you experience a problem and need to make a complaint please do so in writing to enquiries@leapinghareelectrical.co.uk for the attention of the Directors.

Alternative Dispute Resolution

Leaping Hare Electrical is a member of the Norfolk Trusted Trader scheme. In partnership with Referenceline, Norfolk Trusted Trader offers independent dispute resolution. We will endeavour to resolve any customer disputes fully and fairly through our own internal processes. In the event of a complaint not being resolved we will write a final letter to you called a ‘deadlock’ letter. This letter signals that we have reached the end of our internal complaints procedure and that you may now progress your issues to independent dispute resolution through Norfolk Trusted Trader.

We will listen and aim to resolve any issues in a timely manner. In the unlikely event that we cannot come to a resolution then our membership of NAPIT provides further peace of mind through their robust complaints procedure.

Insurances

We are fully insured:

Professional Indemnity AGEAS up to £250,000 expires 17/09/2022

Public liability Rhino Trade Insurance up to £2 million expires 17/09/2022